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Order info

Here you will find all you need to know about:

  • Countries we take orders from
  • Shipping costs and shipping times
  • Payment methods
  • Order procedure
  • Customer service


You can order from from the following countries or regions:

Isle of Man
San Marino
United Kingdom
Vatican City

If you live in a European country that is not included in the list above, mainly countries in Eastern Europe, you can order here. Because of import limitations we are no longer able to ship to Norway.

If your native language is German (Germany, Austria, Switzerland, Luxemburg), French (France, Belgium, Switzerland) or Italian (Italy, San Marino, Switzerland), you can order in your own language. Click on one of the flags at the upper right.


Shipping costs

The contribution to our shipping costs is € 5. offers free shipping if you order 2 bottles of the same product or 3 bottles in total (e.g. 2 bottles of glucosamine or 1 bottle of glucosamine + 1 bottle of chondroitin + 1 bottle of omega-3).

Shipping times ships via PostNL and its partners in other European countries. Orders placed prior to 16:00 are shipped the same business day. We do not ship on weekends or holidays. Delivery times in business days for some major destinations are on average:
  • 1-2 days: Netherlands, Belgium
  • 2-3 days: Germany, France, Luxemburg
  • 2-4 days: United Kingdom, Denmark, Norway, Sweden, Austria
  • 3-5 days: Ireland, Italy, Switzerland
  • 4-6 days: Finland, Portugal, Slovenia, Spain, Greece, Cyprus, Croatia
Unfortunately, cannot guarantee delivery times; we depend on the delivery services. Our experience is that shipping to Spain, Portugal, Greece, Cyprus and Malta is less reliable and regularly takes several days longer than expected.

If you are not at home, the delivery service will usually attempt to deliver one or two more times. If these attempts fail to find you at home, a message is left for you and you can collect your order at a depot. The delivery service can also leave the package with your neighbours if you are not at home. A message is left in your letter box for this purpose. If you do not wish your package to be left with your neighbours, please indicate this on the order form.


Pay later

Ordering via the internet is increasingly common. Not everyone, however, is confident that online ordering will run smoothly: in most cases one is required to pay in advance and one can only wait and see whether the product ordered is delivered. understands that this can be a concern. In our case you only have to pay once you have received the product. This way you will know precisely what you are getting before you pay.

Bank transfer

You can pay via an international transfer to our account in the Netherlands. You will find the banking details required for the transfer on your invoice that is sent along with your order. You can also find this information below under 'bank information'. Payment terms are 14 days after receipt of the package.

Payment via Paypal, VISA or Mastercard is also possible.

Cooling-off period

After receipt of your purchase you have a 30 day cooling-off period. If, after further reflection, you wish to cancel your purchase, you may send the products back to our postal address (found on the shipping ticket, the invoice and the website) within this period of time. You are not required to provide a reason for your return. The products, however, must not have been opened and you are required to pay the return postage.

Bank information

IBAN-number: NL33INGB0008453364
Bank: ING, Amsterdam
Name of account holder: Souplesse Supplements BV

Please select ‘shared costs’. This is free of charge for the payer and the recipient.


You can place an order easily via the website. You can do this in two ways:

- By clicking on the ‘Add to cart’ button next to a product
- By clicking on the ‘Order form’ button at the top left or here

All available products will then be displayed. You may select these products and enter or change the number of bottles you want. Volume discounts that may apply will be calculated automatically.

You can continue shopping or browsing if you wish. In the meantime, the products you have selected will be saved. You can continue to add products as you wish.

Once you are finished shopping, click on the ‘Order’ button. You can then choose whether you want to create an account or not. Creating an account is useful for subsequent orders and in order to be able to view order history, but it is not required. You can also place the order without creating an account.

After filling in your name and address details and choosing a payment method, you can confirm your order. You will be further guided depending on the payment method you have chosen.


If you have a complaint or question, you can submit this via email ( or via the query form on this website. is a company with short reporting lines. You will receive an answer rapidly, generally on the same day. Because we believe that each customer should be satisfied at all times, we are convinced that a satisfactory solution can always be found in the event of a complaint.

Our order guarantees:
  • Payment after receipt
  • Free shipping with two bottles of same product
  • Same day shipment
  • 30 day cooling-off period
Our product guarantees:
  • Huge price advantage
  • Western European top quality
  • Tested in laboratory
  • Scientific dosage
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