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Order info

Here you will find all the information you will need about:

  • Ordering
  • Payment
  • Shipping
  • Customer service


You can place an order easily via the website. You can do this in two ways:
  • By clicking on the ‘Add to cart’ button next to a product
  • By clicking on the ‘Order form’ button at the top left.
All available products will then be displayed. You may select these products and enter or change the number of jars you want. Volume discounts that may apply will be calculated automatically.

You can continue shopping or browsing if you wish. In the meantime, the products you have selected will be saved. You can continue to add products as you wish.

Once you are finished shopping, click on the ‘Order’ button. You can then choose whether you want to create an account or not. Creating an account is useful for subsequent orders and in order to be able to view order history, but it is not required. You can also place the order without creating an account.

After filling in your name and address details and choosing a payment method, you can confirm your order. You will be further guided depending on the payment method you have chosen.

PAYMENT offers three payment methods:
  • Mastercard
  • VISA
  • Paypal

Cooling-off period

After receipt of your purchase you have a 30 day cooling-off period. If, after further reflection, you wish to cancel your purchase, you may send the products back to our postal address (found on the shipping ticket, the invoice and the website) within this period of time. You are not required to provide a reason for your return. The products, however, must not have been opened and you are required to pay the return postage.

Bank information

IBAN-number: NL33 INGB 0008453364
Bank: ING, Amsterdam
Name of account holder: Souplesse Supplements BV


Shipping costs

The contribution to shipping costs is £ 5. This contribution need not be paid if you order 2 bottles of the same product or 3 bottles in total (e.g. 2 bottles of glucosamine or 1 bottle of glucosamine + 1 bottle of chondroitin + 1 bottle of omega-3).

Shipping ships via PostNL and its local partners. Orders placed prior to 4 p.m. are shipped the same business day. We do not ship on weekends or holidays. Delivery times to the United Kingdom are on average 2-3 business days.

Unfortunately, cannot guarantee delivery times; we depend on the delivery service.

If you are not at home, the delivery service will attempt to deliver two more times. If these attempts fail to find you at home, a message is left for you and you can collect your order at a depot. The delivery service can also leave the package with your neighbours if you are not at home. A message is left in your letter box for this purpose. If you do not wish your package to be left with your neighbours, please indicate this on the order form.


If you have a complaint or question, you can submit this via email ( or via the query form on this website. is a company with short reporting lines. You will receive an answer rapidly, generally on the same day. Because we believe that each customer should be satisfied at all times, we are convinced that a satisfactory solution can always be found in the event of a complaint.

Our order guarantees:
  • Payment after receipt
  • Free shipping with two bottles of same product
  • Same day shipment
  • 30 day cooling-off period
Our product guarantees:
  • Huge price advantage
  • Western European top quality
  • Tested in laboratory
  • Scientific dosage
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