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Here you will find all the information you will need about:
- Ordering
- Payment
- Shipping
- Customer service
ORDERING
You can place an order easily via the Glucosamine.com website. You can do this in two ways:
- By clicking on the ‘Add to cart’ button next to a product
- By clicking on the ‘Order form’ button at the top left.
All available products will then be displayed. You may select these products and enter or change the number of jars you want. Volume discounts that may apply will be calculated automatically.
You can continue shopping or browsing if you wish. In the meantime, the products you have selected will be saved. You can continue to add products as you wish.
Once you are finished shopping, click on the ‘Order’ button. You can then choose whether you want to create an account or not. Creating an account is useful for subsequent orders and in order to be able to view order history, but it is not required. You can also place the order without creating an account.
After filling in your name and address details and choosing a payment method, you can confirm your order. You will be further guided depending on the payment method you have chosen.
PAYMENT
Pay later
Ordering via the internet is increasingly common. Not everyone, however, is confident that online ordering will run smoothly: in most cases one is required to pay in advance and one can only wait and see whether the product ordered is delivered.
Glucosamine.com understands that this can be a concern. In our case you only have to pay once you have received the product. This way you will know precisely what you are getting before you pay.
Bank transfer
You can pay via national bank tranfer to our account with ING Bank in London. You will find the banking details required for the transfer on your invoice that is sent along with your order. You can also find this information below under 'bank information'. Payment terms are 14 days after receipt of the invoice.
If you wish you can also send a cheque, drawn on any UK Bank and made payable to Souplesse Supplements BV, directly to ING EBD, PO BOX 18447, London EC2M 2XJ.
Payment via Paypal is also possible.
Cooling-off period
After receipt of your purchase you have a 14-day cooling-off period. If, after further reflection, you wish to cancel your purchase, you may send the products back to our postal address (found on the shipping ticket, the invoice and the website) within this period of time. You are not required to provide a reason for your return. The products, however, must not have been opened and you are required to pay the return postage.
Bank information
Account number: 20369097
Bank: ING Bank, London: sort code 23-88-59
Name of account holder: Souplesse Supplements BV
IBAN-number: GB98INGB23885920369097
BIC-code: INGBGB22
Cheque to: Souplesse Supplements BV, directly to ING EBD, PO BOX 18447, London EC2M 2XJ.
SHIPPING
Shipping costs
The contribution to shipping costs is £ 5. This contribution need not be paid if you order 2 bottles of the same product or 3 bottles in total (e.g. 2 bottles of glucosamine or 1 bottle of glucosamine + 1 bottle of chondroitin + 1 bottle of omega-3).
Shipping
Glucosamine.com ships via TNT and mail. Orders placed prior to 3 p.m. are shipped the same business day. We do not ship on weekends or holidays. Delivery times to the United Kingdom are on average 2-3 business days.
Unfortunately, Glucosamine.com cannot guarantee delivery times; we depend on the delivery service.
If you are not at home, the delivery service will attempt to deliver two more times. If these attempts fail to find you at home, a message is left for you and you can collect your order at a depot. The delivery service can also leave the package with your neighbours if you are not at home. A message is left in your letter box for this purpose. If you do not wish your package to be left with your neighbours, please indicate this on the order form.
CUSTOMER SERVICE
If you have a complaint or question, you can submit this via email (info@glucosamine.com) or via the query form on this website. Glucosamine.com is a company with short reporting lines. You will receive an answer rapidly, generally on the same day. Because we believe that each customer should be satisfied at all times, we are convinced that a satisfactory solution can always be found in the event of a complaint.
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