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General terms and conditions

Glucosamine.com (Souplesse Supplements BV) general terms and conditions of delivery and payment


Article 1. Applicability

1.1 Placement of an order indicates that the buyer acknowledges and accepts these terms and conditions.

1.2 Dutch law applies to the order agreement.


Article 2. Order confirmation

If you have placed an order via the website and entered a correct email address, you will receive an order confirmation that will in all cases include:
(a) A description of the product and the quantity of products that you have purchased;
(b) The total price of your order;
(c) Your name and the address to which the product is to be shipped.


Article 3. Transport

The risks of the product you have ordered are borne by Glucosamine.com during the time of transport up until the moment it is delivered to you.


Article 4. Delivery time

4.1 Glucosamine.com endeavours to ship within one business day of receipt of the order. No shipping takes place over the weekend or on public holidays.. Delivery time varies, depending on the destination country. An estimate can be found on the page 'Shipping' (see menu at the bottom of site).

4.2 While Glucosamine.com makes every effort to deliver your orders as quickly as possible, we depend on postal and other delivery services. Glucosamine.com cannot be held liable for delays that may occur during delivery.

4.3 Glucosamine.com reserves the right to make partial shipments.


Article 5. Cooling-off period

5.1 You have the option of cancelling the purchase agreement with Glucosamine.com without having to provide any justification for 30 days after receipt of the product. The product must not have been opened.

5.2 If you wish to dissolve the agreement according to article 5.1, you must inform us via email and send the unopened product back within 30 days of receiving it. Within Europe you can use the free return label for this. You will receive the return label by email after informing us that you will be returning a product.

5.3 If you have already made a payment, Glucosamine.com will refund you within 3 days of receiving the product you have returned. Both the purchase amount and any shipping costs paid will be refunded.


Article 6. Complaints / guarantees

6.1 You should submit any complaints to the Glucosamine.com customer service (for information refer to article 7 of these terms and conditions). Glucosamine.com will endeavour to resolve your complaint within 1-2 business days.

6.2 If Glucosamine.com believes that a complaint concerning products received is justified, the buyer is entitled to request Glucosamine.com to replace the product with a similar one or to reimburse the purchase price.


Article 7. Customer service

All correspondence should be directed to: Glucosamine.com, Fahrenheitstraat 7, 6662 PZ, Elst, The Netherlands. Fax: 0031 (0) 26-3894778. Email: service@glucosamine.com.


Article 8. Privacy

8.1 Glucosamine.com will process your personal, address and order information and save it in a file in order to be able to comply with the agreement entered into with you.

8.2 This information will under no circumstances be shared with third parties without your consent.

8.3 The information can be used for Glucosamine.com special offers or newsletters specifically addressed to you by email. You always have the option of informing us that you do not wish to receive any more emails.

8.4 If you do not wish to receive Glucosamine.com special offers specifically addressed to you, you can let us know in writing (via email or letter) or by means of a comment when you place your order.


Article 9. Retention of title

All items supplied to the customer remain the property of Glucosamine.com until the price for said items has been paid in full.


Article 10. Force majeure /special circumstances

Glucosamine.com is not obligated to comply with the delivery obligations it has assumed if prevented from doing so due to circumstances beyond its control. Examples of such circumstances might include operational disruptions, transport delays, a strike or a failure of suppliers to deliver or to deliver punctually.


Article 11. Reservations

Glucosamine.com cannot be held responsible for unintentional provision of incomplete or inaccurate information.


Article 12. Payment / collection costs

Article 12.1 In the case of payment after delivery, you are required to pay for the goods in full within 14 days of receipt.

Article 12.2 If payment is not made in full, all reasonable collection costs, including execution, legal and interest costs, can be charged to you.


Article 13. Copyright

The website design, text and images, and their selection and arrangement: copyright © 2000-2018, Glucosamine.com.


Article 14. Medical disclaimer

Prior to starting to take Glucosamine.com's nutritional supplements, you should discuss this with your GP or specialist. This is especially true in the event that you are already taking medication or are under medical treatment.

Despite the degree of purity of a supplement, side effects may occur. After all, each individual is unique. Just as many people have food intolerances or allergies, so nutritional supplements, too, are occasionally not well tolerated by some. Glucosamine.com, therefore, explicitly notes that the use of nutritional supplements is at one?s own risk.

The information provided on this website is not intended to replace the advice of your own GP or specialist. The information is not intended to diagnose health problems or prescribe medications.

Prior to using products purchased via this site, you should carefully read the information included on the packaging.

Nutritional supplements should not be used as a replacement for a balanced diet.


Elst, 1 May 2018

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